Refund policy


Return and Refund Policy

Last updated: January, 2026

We want you to love your coffee—and if you don’t, we’re here to help. Every bag we roast is made to bring joy, but we understand that sometimes things happen. Here’s how we handle returns, refunds, and cancellations.

Delivered with Care

Please inspect your order when it arrives. If something looks off—like damage, wrong items, or anything unexpected—just let us know as soon as possible so we can make it right.

Not Feeling the Coffee? Let’s Talk.

If you’re not satisfied with your coffee, reach out to us at hello@nawalee.com. Be sure to include your order number and tell us which coffee didn’t meet your expectations and why. We’ll do our best to make things better.

Cancellations

Because we roast to order, we can’t cancel orders once they’ve entered the roasting or shipping process. But if you change your mind, let us know quickly—we’ll do our best to help.

For one-time orders:

Email us at hello@nawalee.com within 24 hours of placing your order. If your coffee hasn’t entered production yet, we’ll cancel and issue a full refund.

For subscriptions:

You can manage or cancel your subscription anytime through your account dashboard. Just make any changes at least 72 hours before your next scheduled order date.

Returns & Refunds

If you’d like to return your coffee, here’s what to know:

• Coffee must be unused and in its original packaging
• Returns must be sent back within 30 days
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Refunds are processed at our discretion—but if something’s not right, we’ll do our best to make it right

To start a return or request a refund, email us at hello@nawalee.com.